News

Hospitality Assured celebrates excellence at the 2026 Hospitality Assured Awards   The very best of service excellence was celebrated at the 2026 Hospitality Assured Awards, held at the iconic JW Marriott Grosvenor House in London. Bringing together leaders and colleagues from across hospitality, healthcare, education and facilities management, the evening recognised organisations and individuals who …

  The Excellence Reflex How High Performing Teams Remove Variability Without Being Told There is a moment in every high performing organisation that is easy to miss, Something small goes wrong, not a failure, not a crisis, just a slight misalignment. A table not set quite right, a piece of information missing, a process not …

Quality and Excellence The Discipline Behind the Feeling Excellence in hospitality and service is often spoken about in broad, abstract terms, but in practice it is far more precise. It is not defined by individual effort or occasional brilliance, but by the consistent delivery of quality over time. What distinguishes high performing organisations is disciplined …

Excellence Wins by Horst Schulze  Through the Lens of Excellence and Hospitality Assured Excellence Wins by Horst Schulze is both a memoir and a practical leadership guide grounded in decades of experience building world class service organizations, most notably as co-founder and former president of The Ritz Carlton Hotel Company.  At its core, the book argues that excellence …

Winter Newsletter newsletter https://mailchi.mp/381a4096616a/hospitalityassurednewsletterdecember25    

Late summer newsletter https://mailchi.mp/9b29df63e7c9/latesummer-newsletter-10979418  

Victory Services Club Wins ‘Excellence in Wellbeing’ at HR in Hospitality Awards The Victory Services Club (VSC) is proud to announce that it has won the ‘Excellence in Wellbeing’ award at the prestigious HR in Hospitality Awards 2025. This national award recognises outstanding workplace HR strategies in the hospitality industry and celebrates the VSC’s inclusive …

As the excitment grows for this year’s Hospitality Assured Awards, watch this space and our social media channels as we announce the winners.  These will be revealed at the Institute of Hospitality Annual Dinner to be held at the J. W. Marriott Grosvenor House on Monday 16th June.  Good luck to all the finalists! This …

Spring Newsletter https://mailchi.mp/cf74c4b946db/spring-newsletter    

https://mailchi.mp/9fc7bde58ce2/hospitality-assured-10974353