How We Assess
Learn about our assessment process and exactly what it entails
The Assessment Process
The assessment process will be undertaken by trained Assessors who have industry wide experience and understanding of quality assessment and the knowledge of the Hospitality Assured product.
You will need to prepare for your assessment, you will also need to consider when it best suits the business to carry out the on-site assessment, which can take between one and five days depending on the size of the business, the number of employees and units undertaking the assessment.
A Hospitality Assured Pre-Assessment or Health Check
Having committed to Hospitality Assured, we can provide a pre-assessment to identify how ready you are for assessment (or interim assessments), to give advice and measure progress. They can help you to engage the team in identifying which of your practices and procedures to showcase during the assessment and if appropriate offer training, improvement workshops and practical tools to enhance performance in any areas of underperformance.
This service is completely flexible to meet your individual organisation’s needs. To find out more about the costs and benefits of these options call 020 3813 4900 or email hello@hospitalityassured.com
Useful Information:
Step 1 - Learn more about Hospitality Assured
The assessment process will be undertaken by trained Assessors who have industry wide experience and understanding of quality assessment and the knowledge of the Hospitality Assured product.
You will need to prepare for your assessment, you will also need to consider when it best suits the business to carry out the on-site assessment, which can take between one and five days depending on the size of the business, the number of employees and units undertaking the assessment.
Step 2 - Decide which is the right accreditation for you
Step 3 - Enthuse your team
Stage three is at the very heart of the accreditation journey. A detailed Self Review Pack is completed which will enable your organisation to ascertain how they measure up with the key indicators in the Service Standard and identify what action may be required to meet it. Set the team targets and deadlines for the implementation of improvements already identified and ensure that there are processes in place that identify opportunities for quality improvements. Complete and submit your evidence pack.
Step 4 - Get Assessed
When confident, you can request an assessment visit from the scheme’s assessors. The assessment process comprises of meetings and discussions with your management team and a cross-section of staff, in situ whenever possible, and with minimum of disruption to the working day. On the final day there is a detailed assessor de-brief, where the initial headlines for each of the nine steps are shared.
Step 5 - Keep up the good work
The report and your scoring is received. Each sub-step is backed up by a ‘strength’ and ‘areas for consideration’ that could be utilised within your business as an invaluable tool to help you on your journey to continuous improvement and excellence. Use the findings, the scores and the benchmarking opportunities to maximise the impact of the Hospitality Assured process within your organisation.