Start your journey to service excellence

our goal

To help organisations achieve competitive advantage through business and service excellence.

Hospitality Assured is the quality standard created by the Institute of Hospitality specifically for customer facing businesses. We inspire and enable organisations to maximise their full potential by following world class processes, customer service standards and enhancing employee engagement. We help all businesses offering a service.

Our services

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Working with

Success stories

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University College Birmingham


Facilites management 


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