“We Would Never Have Reached This Level of Excellence Without Hospitality Assured”
TLC Care provides expert nursing, dementia, residential and respite care in luxury care homes designed to provide a welcoming environment that residents love. They have been recognised as one of the UK’s top employers by Investors in People, receiving a Platinum Award in 2020.
Hospitality Assured’s Award for Most Improved Score in 2019.
Lorna Badrick, Chief Operating Officer:
“Hospitality Assured is a centre of excellence for hospitality and customer services enabling us to get an external perspective and supporting us to improve and gain recognition.
Our people are at the heart of what we do – our residents, our relatives, our team members – and through Hospitality Assured accreditation we can really recognise the value that we bring to all the people whose lives are in our hands. It means so much to us at TLC Care.”
Giovanni Valentini, Hospitality Operations Director:
“Hospitality Assured gives us the standing of excellence. We try to make our care homes care hotels. Using the Hospitality Assured process we took a step back and analysed our business and the team listened. We really made a difference. Residents loved the service and the teams love the leadership. We would never have reached this level of excellence without Hospitality Assured. Now everyone feels the power of our service and we really love to do what we do best – serve our residents.”