Celebrating World Class Care

We are delighted to share news of the celebrations across TLC Care as they are awarded Hospitality Assured’s World Class accreditation – it’s the highest of standards reflecting consistency across the entire organisation.  Congratulations to all at TLC and we hope you enjoy reading the comments about what their quality award means to them as much as we did.


“It means a lot to have been part of the TLC in assisting getting the company to the level of Hospitality Assured World Class. To be part of that journey is outstanding in itself. With the support and guidance from members of the Support Office team and our home manager along with the overall support of the senior leadership team at Cuffley Manor, it was a huge achievement to be part of that team of Cuffley Manor to receive this accreditation.”

Mark Arrowsmith – Hotel Services Manager at Cuffley Manor

“It’s an amazing achievement that can only be gained by having a full team onboard who are providing excellent hospitality and being know as World Class leaders shows how dedicated the team are in providing an excellent service for our residents.”

Kay Mitchell – Home Manager at Cuffley Manor


“Achieving Hospitality Assured World Class was a fantastic recognition of a great team effort and leadership. Having the opportunity to work with Lorna, side-by-side, to create the structure for the assessment and guide the teams, was a fantastic honour and I could not be happier with the outcome.

 The great part of the project was, indeed, the assessments, when I had the opportunity to sit back, relax, and witness the teams showcasing their homes with pride. Team Cherry does hold a special place in my heart as I did work closer with them than the other teams and I experience pure joy and pride seeing how passionate and gelled they are as a team.

 Well done everyone and I hope this achievement means for you all as much as it does for me: a testimonial to our outstanding hospitality in care.”

Alina Pa’un – Hotel Services Manager at Candlewood House


“Achieving world class status is a true testament to the team at Camberley and TLC as a whole.  I think what is more poignant is that it was achieved in a very difficult year in the care sector and it really does showcase how incredible the entire team are”

Lloyd Kitchen – Community Development Manager – Camberley Manor


TLC Care, Cooperscroft                        TLC Care, Karuna Manor


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