Hospitality Assured celebrates excellence at the 2026 Hospitality Assured Awards
The very best of service excellence was celebrated at the 2026 Hospitality Assured Awards, held at the iconic JW Marriott Grosvenor House in London. Bringing together leaders and colleagues from across hospitality, healthcare, education and facilities management, the evening recognised organisations and individuals who have demonstrated an outstanding commitment to delivering exceptional customer and colleague experiences.
The Hospitality Assured Awards celebrate those who have embraced continuous improvement, invested in their people and embedded a culture of excellence throughout their organisations. They recognise not only exceptional performance but also the dedication, innovation and passion that underpin truly outstanding service.
Speaking after the ceremony, Max Lawrence, Director of Hospitality Assured, said:
“It was an immense privilege to celebrate the achievements of so many inspiring organisations and individuals. At a time when the world continues to face uncertainty and challenge, our winners demonstrate the remarkable difference that hospitality, kindness and professionalism can make to people’s lives every single day”.
Hospitality Assured is about much more than achieving a score. It is about creating cultures where colleagues feel valued, customers receive consistently outstanding experiences, and organisations strive to improve every day. Every finalist and winner should be enormously proud of their achievement.”
The 2026 Hospitality Assured Award winners were:
Hospitality Assured Champion of the Year: Rebecca Hedworth
Employee Engagement Award: The Victory Services Club
Most Improved Score: University of Sheffield
Highest Scoring Newcomer: Mitie EY
Highest Scoring Organisation: TLC Care
Assessor Award for Outstanding Achievement: Grantley Hall
Team of the Year: PROception
Team of the Year: Caterlink
Team of the Year: Carlton Court Care Home Housekeeping Team
The diversity of this year’s winners reflects the breadth of Hospitality Assured, demonstrating that exceptional hospitality is not confined to one sector. From luxury hotels and care providers to universities, corporate workplaces and specialist service organisations, each winner has shown an unwavering commitment to putting people at the heart of everything they do.
Hospitality Assured extends its warmest congratulations to all winners, finalists and accredited organisations. Their achievements continue to raise standards across the industry and inspire others to pursue excellence through continuous improvement, collaboration and a genuine passion for delivering exceptional experiences.
The Hospitality Assured team would also like to thank everyone who attended the awards, our partners and supporters, and the Institute of Hospitality for helping to make the evening such a memorable celebration of excellence.
We look forward to welcoming the Hospitality Assured community together again in 2027 to celebrate another year of outstanding achievement.
