Hospitality Assured is the globally recognised standard for business and service excellence in hospitality focused organisations.  The standard helps deliver consistently outstanding customer experiences through a framework of nine steps.  The journey drives continual improvement, strong colleague engagement, operational confidence and measurable results.  It also shows your customers, clients and stakeholders that you are committed to excellence and consistency by following world class processes, customer service standards and team engagement.  Assessment levels are: Accredited, Premier and World Class.