How’s everyone in hospitality feeling now that we’re welcoming customers back? We’re so pleased to share this latest video from Victory Services Club celebrating their re-opening. We also love the endorsement of Hospitality Assured from Mark Field, their Operations Director. “The Hospitality Assured Framework has made starting again so much easier.”
Thank you to Mark, Fiona and all of the team at Victory Services Club for making us all smile! Looking forward to seeing this exceptional performance and customer services talent in action on our next visit.
As one of our longest standing members in the Hospitality Assured Community, Victory Services Club are great at communicating and they were one of the first to develop a video on what to do if you are visiting during Covid-19. The Covid-19 Information video is also on YouTube showing how they are protecting customers and team members to stay safe. Customers are the main focus of all that they do and this is at the heart of their success.
“The Victory Service Club has greatly benefited from participation in Hospitality Assured – it has been the right catalyst for continuous improvement at the Club.”
For more information about how you can use our framework for fantastic customer service and business excellence visit What is Hospitality Assured? Improving your levels of service