Service Excellence at The TLC Group
Making a real difference to people’s lives within the Care Industry is hugely rewarding. Here we interview Lorna Badrick, Chief Operations Officer at TLC Care, luxury award-winning care homes across the South East, to discover the key to their success and the many ways in which they enrich lives (not only those of their residents but also of their staff).
Areas covered include the challenges and opportunities of working within the Care Industry, how to attract the highest calibre talent, how to enable the whole team to see the impact that they have on the lives of others and why Lorna calls TLC her second family. At the heart of their operations and processes, supporting TLC in driving this success, is their partnership with Hospitality Assured. Find out what goes into creating a culture of excellence and the value of achieving Hospitality Assured Premier class.