Service Excellence at Victory Services Club
Hospitality Assured interviews Mark Field FIH, Operations Director at Victory Services Club, about how to deliver service excellence in a charity setting.
Mark shares his knowledge showing how to make all guests feel welcome and at home through the hospitality that VSC offers. Victory Services Club is the only tri-services club in London serving all military ranks.
Mark describes what is special about the hospitality industry, how to get a good grounding in customer service delivery, what makes a good employer and unique aspects of Operations Management.
The interview explores effective business planning, benchmarking and motivating teams. Always striving to improve is one of the major quests when working with Hospitality Assured and instils adaptability and responsiveness to all challenges.
Mark also outlines what makes Hospitality Assured the perfect fit for all organisations that wish to excel.
Finally, Mark shares a secret about spreading Christmas magic…