A very special one-off award was presented during the Institute of Hospitality’s 2022 Annual Dinner and Awards held at the Hilton London Bankside. The Hospitality Assured reception area set the celebratory scene for the evening with a pre-dinner presentation made by Sam Coulstock FIH, Head of Professional Development at the Institute of Hospitality, to an …
It is good to see some employers giving increasing attention to employment practice, particularly after the spate of news stories concerning poor employment conditions within hospitality. Research shows that engaged colleagues are 17% more productive than their peers, are more likely to work diligently and also provide discretionary effort. Engaged employees enhance productivity levels, customer …
How’s everyone in hospitality feeling now that we’re welcoming customers back? We’re so pleased to share this latest video from Victory Services Club celebrating their re-opening. We also love the endorsement of Hospitality Assured from Mark Field, their Operations Director. “The Hospitality Assured Framework has made starting again so much easier.” Thank you to Mark, …
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